Refund & Return Policy

This Refund & Return Policy explains how refunds and returns work for digital products purchased directly from videosoftdev.com, including VSDC Video Editor licenses, paid templates, LUT packs, GPS telemetry widgets, animated elements, and animated backgrounds (collectively, the “Products”).

1. Digital products and delivery

All Products offered on this website are delivered digitally. After completing your purchase, you receive an order confirmation and download information by email. Delivery is instant and performed online – no physical shipping or shipping fees apply.

2. 30-day money-back guarantee

We want you to be fully satisfied with your purchase. If you experience technical issues, the Product does not work as described, or you are otherwise not satisfied, you may request a refund within 30 days from the date of purchase.

Our team may first try to help you resolve the issue (for example, by providing troubleshooting steps, updated files, or usage guidance). If the problem cannot be resolved or you prefer not to continue, we will issue a refund in accordance with this Policy.

3. Eligibility for a refund

The following conditions generally apply to refund requests:

• The request is submitted within 30 days of the original purchase date.
• The purchase was made directly through videosoftdev.com or our official checkout provider.
• The Product has not been used in a way that violates the license terms or applicable law.

We may ask you to provide additional information (such as a description of the issue, screenshots, or project details) to help us understand the problem and improve our Products.

4. Non-refundable cases

While we aim to be fair and flexible, we may decline a refund in the following situations:

• The refund request is submitted more than 30 days after the purchase date.
• The request concerns a feature or use case that is not included in the Product description or system requirements.
• There is evidence of abuse of the refund policy, including repeated refund requests for different Products.
• The purchase was made through a third-party reseller or marketplace. In that case, their own refund policy applies.

5. How to request a refund

To request a refund, please contact our support team and include the following information:

• Your full name
• The email address used for the purchase
• Order number or transaction ID
• The name of the Product you purchased
• A brief description of the issue or reason for your request

You can reach us via the contact form on the website or by using the support email provided in your order confirmation. We review each request individually and typically respond within a reasonable time frame.

6. Refund method and timing

Approved refunds are issued to the original payment method used at the time of purchase. Processing times may vary depending on your bank, card issuer, or payment provider, but in most cases refunds are completed within several business days after approval.

We do not charge any additional fees for processing a refund. However, your bank or payment provider may apply their own fees in accordance with their terms and conditions.

7. Exchanges and replacement files

If you received a corrupted file, cannot access your download, or believe you have received the wrong Product, please contact us. In many cases we can quickly resolve the problem by providing new download links or updated files instead of a refund.

8. Changes to this policy

We may update this Refund & Return Policy from time to time to reflect changes in our Products, services, or legal requirements. The effective date of the latest version will be indicated at the top of this page. Continued use of our Products after any changes have been posted constitutes your acceptance of the revised Policy.

9. Contact us

If you have any questions about this Refund & Return Policy or need assistance with your order, please contact our support team using the email This email address is being protected from spambots. You need JavaScript enabled to view it. or contact form on videosoftdev.com.