Frequently asked questions

This section contains the most frequently used questions on general topics. If you have a specific question about a product, you should refer to the documents that came with the product. Before sending it to our support service, make sure the question hasn’t been brought up and answered yet. This will save your and our time. Thank you!

What features and tools are included in VSDC Video Editor?

The program allows users to edit digital video and audio files in various formats including high-definition and ultra-high- definition resolutions, add post production effects and transitions, create slideshows, presentations with the use of 3D diagrams, capture video from screen, record voice, burn discs, save multimedia files to a number of supported formats and publish them on social networks.

 

What formats are supported by the program?

See the full list of supported formats here - http://www.videosoftdev.com/video-editor-doc/supported-formats-and-codecs

 

Where can I see video tutorials to help me with basic editing operations?

At our YouTube channel - YouTube channel

 

What is the difference between VSDC Free and Pro solutions?

Both solutions offer a complete multimedia editing suite. VSDC Pro Video Editor provides more options for professional video editing: advanced settings of spline parameters and resizing, higher subpixel resolution, multiple color Chroma key, hardware acceleration and prioritized technical support. VSDC Free Video Editor solution is intended for home and educational needs only. Commercial use is available by buying VSDC Pro Video Editor subscription.

 

Is VSDC Video Editor safe to download?

When releasing new versions of our products, we scan them with all major anti-virus tools, so our distributive files are absolutely clean and safe to download.

 

How do I subscribe for VSDC Pro?

You can upgrade VSDC Free Video Editor to the Pro solution at any time by clicking the corresponding button on the toolbar or using a special Buy Now page at our website. You’ll be redirected to our payment processing partner page where you can choose a suitable payment method.

 

Are there any restrictions for VSDC Pro Video Editor subscription?

The subscription is valid for one year and can be used on two computers.

 

How to uninstall the program?

Removing programs in Windows is a very simple task that is carried out in a very similar manner.

For Vista / 7 / 8 / 8.1/ 10 users Click the “Start Menu” button in the lower left part of the screen and select “Control Panel”. Click “Programs”, then click “Uninstall a Program". Right-click on the name of the program you want to remove and click “Uninstall/Change”. Follow the program uninstallation instructions.

For XP users Click the “Start Menu” button in the lower left part of the screen and select “Control Panel”. Click the "Add or Remove Programs" icon. Then select a program that you want to remove and click "Remove" or "Change/Remove". Follow the program uninstallation instructions.

For Windows 2000 and XP (classic mode) users Click the “Start Menu” button in the lower left part of the screen and select “Control Panel”. Double-click the “Add/Remove Programs" icon. Then select a program that you want to remove and click the “Remove” or “Change/Remove” button. Follow the program uninstallation instructions.

Please, note: After the program is removed, some elements like folders, files, registry keys and cookie files may be left on your computer. We recommend clearing your cookies after removing the program. To do that, start your browser, find the “Clear cookies” option in the settings and complete the procedure.

Please contact us support@videosoftdev.com for additional information.

 

Can I get a refund?

The refund for the subscription is possible within 30 days from the payment date only.

 

end faq